Privacy & GDPR
Our Privacy & Cookies Policy
Spirales d'argent is committed to respecting your privacy and the privacy of every visitor to our website. The information we collect about you will be used to fulfil the services you have requested and to help us improve how we deal with you as a customer.
Should you have any questions about the data we store, please contact us:
Spirales
Acre Ridge Cottage
Clayhidon
Cullompton
Devon EX15 3TW
Email: spiralesdargent@gmail.com
Tel: +44 (0)7778 397364
How We Use Your Information
The information we collect about you will only be used in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. All data is retained within the United Kingdom or in countries where an adequate level of data protection has been confirmed.
Your information will not be disclosed to anyone outside Spirales, except to partners and service providers we have arranged for the benefit of our customers (for example, Royal Mail or payment processors), and only where necessary to fulfil your order.
We expect the information we hold to be accurate and up to date. You have the right to find out what information we hold about you, to request corrections, and unless we are legally obliged to retain it, to ask us to stop using or to delete it. To exercise any of these rights, please contact spiralesdargent@gmail.com.
Information We May Collect
The personal information you voluntarily provide to us may include:
- Your name
- Billing and delivery addresses
- Telephone number(s)
- Email address
- Survey responses
- IP address
- Transactional history
- Product interests
- Newsletter subscriptions
- Delivery instructions and support notes
You are under no statutory or contractual obligation to provide us with your personal information. However, we require at least the information above in order to process your order efficiently and effectively.
Legal Basis for Processing
The legal basis for processing your data is your specific consent or the performance of a contract. We will not store, process or transfer your data outside the parties detailed above unless we have a lawful reason to do so.
Unless precluded by law, you have the right to withdraw your consent at any time by contacting us and requesting that your details be restricted or deleted. To unsubscribe from our newsletter, simply click the unsubscribe link at the bottom of any of our emails.
We are required by law to retain transactional data for a period of 6 years.
Protection of Your Personal Information
Spirales takes appropriate administrative, technical and physical measures to safeguard your data against loss, theft, misuse, unauthorised access, disclosure, alteration and destruction.
We use standard industry measures to protect the confidentiality of your data, including encryption, firewalls and SSL (Secure Sockets Layer). Shopify, our ecommerce platform, is fully PCI DSS compliant and no card payment details are stored by us directly.
Google Analytics & Cookies
We use Google Analytics to provide us with non-personal site analytics, which help us understand how visitors use our website and allow us to improve it. Google is committed to complying with the UK GDPR across all services provided in the UK and Europe.
Google Analytics primarily uses first-party cookies to report on visitor interactions. You may disable or delete Google cookies at any time. Learn more about Google's use of cookies.
Your Rights & Complaints
If you have a concern about how we handle your data, or wish to lodge a complaint, you may contact the Information Commissioner's Office (ICO), the UK's independent authority for data protection.